Support and contact
One address for anything about your account, and the routes open to you if we cannot agree.
Contact us
Write to [email protected]. That address covers your account, your credit balance, your usage history, and anything that is not working.
You can also call +48 512021273, or write to the registered address at the bottom of this page.
Contact point under the Digital Services Act
[email protected] is our single point of contact under the Digital Services Act (Regulation (EU) 2022/2065): for users of AskPugu (Article 12), and for the authorities of EU member states, the European Commission and the European Board for Digital Services (Article 11).
Authorities may write to us in Polish or English.
A person reads and answers every message; no automated system replies in our place. If you prefer, call +48 512021273 or write to the registered address at the bottom of this page.
Reporting illegal content
If you think something on AskPugu is illegal, such as a public name on the Goals board, write to [email protected]. So that we can assess the report, include:
- why you consider it illegal, explained clearly enough for us to assess it;
- exactly where it is: for a public name, the name exactly as it appears on the Goals board;
- your name and e-mail address, unless the report concerns child sexual abuse material;
- a statement that you believe in good faith that the information and allegations in your report are accurate and complete.
We confirm receipt by e-mail without undue delay. A person assesses the report carefully and objectively, and we then tell you our decision and how you can contest it. No automated tool is used to handle or decide a report.
Questions about a payment
The seller is DANIEL WĄTOR SOFT, so payment questions, refund requests and payment complaints come to us at [email protected], with your account e-mail address and the date of the purchase. The payment itself was handled by the institution used by the checkout (PayU, Tpay or Przelewy24); if the money left your account and the credits did not arrive, we check the transaction record with that institution.
To report it you do not need the confirmation e-mail or a transaction number. Your account's e-mail address is enough.
Questions about what happened to your credits stay with us.
Complaints
Send a complaint to [email protected]. Describe the problem and what you would like to happen, and we will reply to the address you write from.
You do not need an order number or a payment reference: the e-mail address of your account is enough. If you have deleted the account, give the date of the purchase and the pack instead.
Out-of-court dispute resolution
If a complaint cannot be settled between us, you may use out-of-court complaint handling and redress:
- The register of bodies authorised to resolve consumer disputes out of court is kept by the President of UOKiK: polubowne.uokik.gov.pl
- For cross-border disputes within the EU, the European Consumer Centre can help: konsument.gov.pl
Free help is available from your municipal or district consumer ombudsman (miejski lub powiatowy rzecznik konsumentów).
AskPugu is not obliged to take part in out-of-court dispute resolution, and this information does not commit it to any particular body.